Customer Care Team Member
Volos, Thessalia, Greece · Customer Care · CT01
DescriptionWe are looking for a customer-oriented service representative to act as a liaison, provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction via phone and email. We have two customer segments (boat owners and travellers) and depending on your performance you will focus on one of the two. Your daily tasks will
require that you:
- Answer incoming phone calls and reply to emails
- Identify and assess customers’ needs to achieve satisfaction
- Provide info & general support to website visitors
- Keep records of customer interactions, process customer accounts and file weekly/monthly reports
- Follow communication procedures, guidelines and policies
- Follow Quality Assurance guidelines
- Take the extra mile to serve customers
Must have:
- 2+ years of customer support experience
- Strong phone contact handling skills and active listening (English, Greek)
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Familiarity with CRM systems and practices
- University degree
- Sailing/boating experience
- Other foreign languages
- Competitive salary, depending on skills and experience
- Private health insurance
- Lunch & caffeine is on the house
